Volunteer Services Supervisor

The Volunteer Services Supervisor is responsible for the day-to-day management of volunteer resources and implementing a comprehensive volunteer engagement plan. This position ensures that volunteers are effectively integrated into the community and that volunteerism is a positive experience for both volunteers and SJJCC teams. The ideal candidate will be extremely well-organized, have excellent people skills, and be capable of strategically filling skilled volunteer positions, as well as designing and delivering on community-wide days of service throughout the year. Additionally, this role will oversee all three pillars within our Center for Community Engagement, including SJJCC’s Community Needs Bank and our Linda & Gerald Marsden Social Responsibility Pillar.

Essential Duties + Responsibilities:

Volunteer Recruitment and Placement:

• Develop and implement volunteer recruitment strategies
• Interview, select, and place volunteers in appropriate roles across the agency
• Develop volunteer position descriptions and maintain and update the volunteer handbook
• Maintain volunteer database – update volunteer profiles, maintain schedules, track volunteer service hours and service episodes, including analytics for financial and other reporting

Community-Wide Days of Service:

• Develop a mission-driven volunteer engagement strategy for days of service throughout the calendar year
• Recruit volunteer leaders and participants and engage community partner organizations
• Engage committees and team members

Training and Support:

• Conduct volunteer orientation and training sessions
• Complete all volunteer onboarding, including background checks, identification cards, orientations, etc., and provide ongoing support to volunteers and team members engaging with volunteers
• Develop, place, and manage volunteer leaders and project captains
• Ensure compliance with SJJCC policies and procedures

Managerial and Supervisory Responsibilities:

• Oversee the operations of all three pillars within our Center for Community Engagement
• Supervise and support volunteer coordinators and team members within each pillar
• Develop and implement strategic plans for each pillar, ensuring alignment with the overall mission and goals of SJJCC’s Center for Community Engagement
• Monitor and evaluate the effectiveness of programs and initiatives within each pillar, providing regular reports to the Associate Executive Director, Community Engagement
• Foster a collaborative and inclusive environment among volunteers and staff, promoting teamwork and shared goals
• Additional duties as assigned

Qualifications:

• Bachelor’s degree in a related field
• 3-5 years of experience in volunteer management or related fields, such as human resources/talent management, community outreach, or social services
• Must be extremely well-organized and detail-oriented with the ability to multitask and adjust to changing deadlines in a dynamic environment.
• Strong communication skills. Must have a high level of interpersonal skills and professionalism to handle sensitive and confidential situations and information
• Proficiency in Microsoft Office (PowerPoint, Outlook, Word, and Excel) and database management.
• Ability to work flexible hours, including evenings and weekends