Membership Sales Associate

The Membership Sales Associate is responsible for providing a superior level of customer service to Sid Jacobson JCC members, prospective members, and guests. He/she/they will understand customer acquisition and retention, what motivates members, and know how to tap into those needs and desires in an effective way.

Essential Duties + Responsibilities:

• Provide engaging and informative tours of the JCC while encouraging individuals to become members
  • Effectively communicate program information to potential and existing members to increase enrollment in membership and programs
  • Conduct persuasive verbal sales presentations to prospective members
• Provide exceptional customer service
  • Greet and ensure all members and guests feel welcome
  • Respond to member questions and concerns in a timely and professional manner
  • Assist new and renewing members with payments and receipts
  • Assist members with online registration system (Quattro) and general help for account setup
  • Utilize membership software to assist with processing of new membership fobs, change of address, and billing/payment inquiries
•  Work on a retention plan with supervisor and build relationships in and outside of SJJCC to encourage corporate partnerships
  • Participate in open houses and special events to bring prospective business to the JCC
  • Build and promote strong, long-lasting relationships by affiliating with outside organizations, companies, and firms in value-added partnerships
  • Identify emerging markets and market shifts while being fully aware of new products and competition status
•  Use all available resources to develop leads in the community to increase our membership
  • Generate leads, both individual and corporate, and close new memberships

Qualifications:

• 1-2 years of Customer Service experience preferred
• 3+ years’ experience with proven ability to drive the sales process from plan to close. Nonprofit, community center, health and wellness club, or corporate sales experience preferred, but not required
• Superior interpersonal skills
• Ability to interact in a positive and professional way with members and colleagues, exceeding the member’s expectations
• Organized and detail-oriented with the ability to adjust to changing deadlines quickly
• Proficient in Microsoft Office 2010, including Word, Excel, and Outlook, as well as a working knowledge of multiple system databases and basic office equipment
• Ability to multi-task and remain calm during stressful situations
• Punctuality and reliability is a must
  • Ability to work a flexible schedule (some evenings, weekends, and holidays)
• Driven and committed to success while maintaining integrity
• High School Diploma/GED equivalent required